Volunteering and Contact ACT Shopfront

The Volunteering and Contact ACT (VCA) Shopfront is Canberra’s community information office. We provide accessible, comprehensive and up to date information and referral services to individuals, organisations and Government. Our knowledgeable and friendly staff and volunteers help people find the services and programs they need.

Whether you are a student, pensioner, public servant, raising a family, living with a disability of from a culturally or linguistically diverse background, we put you in touch with the services you are looking for.

If you are new to Canberra, we can help you find your way around.

If you are visiting Canberra, we can offer ideas on what to do and see and how to get there.

Do you want to find a support or interest group? Speak to the right people about housing, aged care or child care? Find out how to get a bus pass? Are you a community services worker, needing specific information to help assist a client? We can link you to the right services.

Visit Us at our Shopfront

Griffin Centre, 20 Genge Street, Canberra 2601.

Call our Info Line

(02) 6248 7988

Email Us


Shopfront Services

Located conveniently in the city, the VCA Shopfront is the central point for information and referral to community and government services in the ACT.

Face to Face Referral

If you prefer to speak with someone face to face, you can visit our Shopfront. If you have a problem and don’t know where to go, are having difficulty finding the information you need, require community or government services information, or just need directions; our friendly volunteers and staff are here to help. We provide a confidential information and referral service.

Phone Assistance

The Contact Shopfront operates a confidential info line staffed by experienced volunteers and staff.

Agency Assistance

With our broad knowledge of the Canberra community sector, we can help save your agency time by identifying services appropriate to your needs and the needs of your clients.

Free Phone and Computer Access

If you have a Centrelink Concession Card we offer free phone and computer use. Bookings may be necessary for computer use. Conditions apply.

Free Tax Help

The Free Tax Help Service is offered between July to November, for low income earners.

Free Info Guides 

We produce a range of essential info guides, which provide details for community connections and list affordable services. You can pick up a free copy from the Shopfront or click here.