Visit Us:                                               Email:

The Contact Shopfront                            
20 Genge St
Canberra City

Info Line:

(02) 6248 7988

For handy resources check out our ‘Info Guides’. 

Community Information Services

The Contact Shopfront is Canberra’s community information office.

Through our online portal (ACT Community Directory), over the telephone and face to face at our Shopfront, we provide accessible, comprehensive and up to date information and referral services to individuals, organisations and Government.

Our knowledgeable and friendly staff and volunteers help people find the services and programs they need.

Whether you are a student, pensioner, public servant, raising a family, living with a disability of from a culturally or linguistically diverse background, we put you in touch with the services you are looking for.

If you are new to Canberra, we can help you find your way around.

If you are visiting Canberra, we can offer ideas on what to do and see and how to get there.

Do you want to find a support or interest group? Speak to the right people about housing, aged care or child care? Find out how to get a bus pass? Are you a community services worker, needing specific information to help assist a client? We can link you to the right services.

Visit us on the ground floor of the Griffin Centre, 20 Genge St, Canberra City 2601.

The ACT Community Directory

The ACT Community Directory is the My Community Directory for the Canberra region. The ACT Community Directory will be managed and supported by Volunteering and Contact ACT.

As the source of information on community, Government and social services in the Canberra region, Volunteering and Contact ACT will use this online portal to host its information on services, programs and organisations.

Through the ACT Community Directory organisations will have free access to:

– List information about their programs and services

– Log in and update, change or edit their listing at any time

– Monitor hits and interactions with their listing

– View statistics about other services in their sector or area

To list your service or to search for information click here.

Shopfront Services

Located conveniently in the city, the Contact Shopfront is the central point for information and referral to community and government services in the ACT.

Face to Face Referral

If you prefer to speak with someone face to face, you can visit our Shopfront, which is located on the Ground Floor of the Griffin Centre in Genge Street, Civic. If you have a problem and don’t know where to go, are having difficulty finding the information you need, require community or government services information, or just need directions; our friendly volunteers and staff are here to help. We provide a confidential information and referral service.

Phone Assistance

The Contact Shopfront operates a confidential info line staffed by experienced volunteers and staff.

Call 6248 7988 Monday to Friday.

Agency assistance

With our broad knowledge of the Canberra community sector, we can help save your agency time by identifying services appropriate to your needs and the needs of your clients. Call 6248 7988 for more information or email

Free Phone and Computer Access

If you have a Centrelink Concession Card we offer free phone and computer use. Bookings may be necessary for computer use. Conditions apply. Call our shopfront on 6248 7988 or drop in and talk to one of our friendly volunteers for more information.

Free Tax Help

The Free Tax Help Service is offered between July to November, for low income earners.

Please call 6248 7988 for more information or to make a booking.

Free Info Guides and Resources

We produce a range of essential info guides, which provide details for community connections and list affordable services. You can pick up a free copy from the Shopfront or click on ‘Info Guides’. We also have an extensive range of resources: Find out what’s on; ‘What to do’ activities and; Community and government programs and courses.

Contact us at or on 6248 7988